At TTI FLAVORS, quality is an essential value, permeating every aspect of our processes, functions and interpersonal relationships. The company places Quality at the heart of its processes, ensuring that products and services are safe, innovative and with high quality standards.

Through employee involvement, attention to detail, technological advantages, partnership with suppliers, process control, sustainability, quality management system, UNI EN ISO 9001/2015 certification, TTI FLAVORS is sure to offer a safe and quality product in all aspects of the business.

The company's approach to quality is based on several key elements:

Employee Engagement: Staff is considered the company's main asset. Each employee is treated with respect and integrity, actively contributing to the achievement of quality standards through the application of quality management practices and product safety and guaranteeing him a continuous training plan that aims to improve company performance, increase employee satisfaction and promote a culture of learning within the organization.

Listening to Internal and External Customers: TTI FLAVORS is dedicated to ensuring that products and services meet or exceed the expectations of both internal and extesrnal customers. Through the support of Tobacco Tech, the parent company, the feedback from external customers is constantly monitored, also used as a process indicator for continuous improvement to raise the set quality standards.

Reliable Suppliers: TTI Flavors is constantly engaged in the search for qualified suppliers both in Europe and outside the EU able to meet the requirements of the parent company, in terms of quality, reliability, punctuality. A lot of importance is also given to the ability to react effectively in the event of reports of non-compliance and problem solving.

Technological Innovation: The company has been designed and built from a smart and sustainable perspective. The entire plant is managed by PLC logics capable of monitoring all the strategic parameters of the environment, from the temperature and humidity of the air, to the brightness in the work environments. The solutions adopted also make it possible to have a low impact on atmospheric emissions, ensuring a reduction in waste. The plant is monitored 24 hours a day remotely to manage any critical issues quickly, such as monitoring in the event of fires and infringements.

Process standardization: Process standardization is a critical activity in ensuring that an organization manages to maintain the quality of its products and services. The level of standards is constantly improved through the monitoring of process indicators (KPIs) used as an evaluation method for the achievement of key objectives. Each sector has specific objectives aimed at determining its continuous improvement.

Culture of Quality: TTI FLAVORS promotes a culture of quality and safety in the company, developing awareness of these aspects throughout the organization. All employees are provided with the resources, skills and tools necessary to continuously align with company policies and standards, and to proactively address issues related to product safety and quality.

The commitment of everyone within the company has as its ultimate goal to provide the best products and services. These efforts are supported and encouraged by

Kristian Potenti

Managing Director

IT-FM-SA-001, Rev. 02 Assisi, 30OCT2024